Magic Minds Education Hub • Student Policy
Terms, Conditions & Operating Policies
Welcome to Magic Minds Education Hub! To ensure a structured, transparent, and supportive learning environment for all students and families, please review our comprehensive operational policies below.
1
Fees, Payments & Financial Policies
Billing timelines, registration charges, and official payment methods1.1
Registration & Material Fees: A one-time, non-refundable Registration Fee of $50.00 is payable upon admission. Material Fees are strictly $15.00 per subject per term (applicable to both physical classroom and interactive online lessons).
1.2
Termly Billing Schedule: Tuition fees are billed on a termly basis and are strictly due by Lesson 10 of the ongoing term (two weeks prior to the commencement of the subsequent term).
1.3
Late Payment Surcharge: Accounts with overdue balances after the billing due date will incur an administrative late fee of $30.00. Active class attendance may be temporarily paused until the outstanding balance is settled in full.
1.4
Annual Fee Revisions: Programme tuition fees are formally reviewed annually (not termly). Any adjusted tuition rates will require the corresponding security deposit balance to be topped up accordingly. Extra lessons, ad-hoc workshops, and non-regular masterclasses are fully chargeable.
1.5
Approved Payment Methods: To ensure accurate transaction reconciliation, all fee payments must be remitted strictly via official electronic payment modes.
Strictly Accepted Methods: Bank Transfer or PayNow (UEN). Please note that cash, physical cheques, or credit card transactions are not accepted at the administrative counter.
2
Security Deposit & Withdrawal Policy
Enrolment retention, 1-month withdrawal notice, and deposit offset rules2.1
Security Deposit & Trial Lessons: A security deposit equivalent to two (2) lessons per subject must be maintained upon initial enrollment and carries forward automatically year-to-year. All trial lessons conducted at Magic Minds are strictly fully paid sessions subject to standard lesson rates.
2.2
Non-Refundable in Cash (Offset Only): The security deposit is strictly non-refundable in cash under any circumstances. Upon receipt and formal administrative approval of a valid written withdrawal notice, the maintained deposit will be fully offset against the student's final two (2) scheduled lessons of the departing term.
2.3
Mandatory 1-Month Written Notice: To successfully qualify for deposit offset against the final two lessons, a written withdrawal notice must be formally submitted to the Centre Manager at least one (1) calendar month (or 4 academic lessons) before the commencement of the new term.
Important Withdrawal Notice Rule: Verbal notices given to tutors or counter staff are not recognized. Official written notice must be submitted via email or via the Centre Manager's official administrative communication channel.
2.4
Deposit Forfeiture & Unused Lessons: If the written withdrawal notice is submitted late or less than 1 month before the new term, the security deposit will be forfeited in full to cover administrative overheads and slot reservation commitments. There are strictly no pro-rated refunds for any remaining lessons upon withdrawal; the final attended lesson will conclude the paid term.
3
Attendance & Structured Make-Up Policy
Advance notifications, termly make-up limits, and accepted documentation3.1
Strict No-Refund Rule for Missed Lessons: Tuition fees for missed lessons are non-refundable, non-transferable, and cannot be pro-rated or carried forward to subsequent terms under any circumstances.
3.2
Advance Notification Mandate: Parents or guardians must notify the centre administration at least 24 hours prior to the scheduled class timing to qualify for make-up class arrangement.
3.3
Termly Make-Up Allocation & Expiry: Make-up classes are strictly capped at a maximum of two (2) lessons per subject per term, subject to class seating capacity. Any unused make-up credits strictly expire at the end of each respective term and will not roll over.
3.4
Mandatory Official Documentation: To schedule a valid make-up lesson, parents must furnish verifiable official documentation to the administrative team:
Medical Absences
Official Medical Certificate (MC) issued by a licensed medical practitioner covering the class date.
Official School Events
Official school letter, event notice, or competition scheduling letter indicating mandatory attendance.
Extended Overseas Travel
Proof of overseas travel itinerary or flight tickets for family trips extending five (5) consecutive days or more.
3.5
Make-Up Formats & Capacity: Make-up lessons may be scheduled in an alternative physical group class (subject to physical seat limits), via live interactive Zoom streaming, or through recorded video walkthroughs. Make-up lessons are not guaranteed to replicate the exact pacing or tutor of the missed class. Walk-in attendance without prior administrative confirmation is strictly disallowed.
3.6
Unforeseen Circumstances & Centre Closures: In the event of centre closures triggered by government directives, public health emergencies, severe weather disruptions, or events beyond reasonable operational control, lessons will transition seamlessly to online live learning. No cash refunds or make-up credits will be issued for force majeure circumstances.
4
Academic Curriculum & Class Structure
MOE pacing, mock assessment simulations, and class management guidelines4.1
MOE Syllabus Pacing & Group Dynamics: Magic Minds curriculum strictly follows the latest Singapore Ministry of Education (MOE) syllabus frameworks. To safeguard structured progression and peer learning dynamics, group class schedules, lesson pacing, and syllabi milestones are fixed per term and cannot be customized for individual students.
4.2
Proprietary Mock Examination Weeks: Specialized Mock Exam and Topical Diagnostic Assessment weeks are structurally embedded within our academic calendar. These sessions align strategically with MOE school weighted assessments (WA1, WA2, and End-of-Year / PSLE milestone examinations) to ensure exam readiness.
4.3
Tutor Allocation & Class Reorganization: Student enrollments are processed on a first-come, first-served basis. While parent feedback is warmly welcomed, we strictly do not accept tutor-specific enrolment conditions. Magic Minds reserves the right to reassign tutors, combine or reorganize class slots, or dissolve classes if enrollment thresholds are not met. Qualified relief specialist tutors will cover scheduled absences to ensure uninterrupted learning continuity.
5
Health, Safety & Classroom Behaviour
Well-being protocols, code of conduct, supervision boundaries, and safety5.1
Daily Health Monitoring & Symptom Protocols: Parents are responsible for monitoring their child's health before attending physical classes. Any student exhibiting visible fever, persistent cough, or contagious symptoms will be isolated immediately and parents will be contacted for pickup. Missed class time due to symptomatic isolation is non-refundable.
5.2
Positive Classroom Conduct & Safety: Magic Minds fosters an encouraging, respectful, and safe classroom atmosphere. Continued disruptive, disrespectful, or unsafe conduct—despite progressive educational interventions—may result in temporary suspension or permanent expulsion without fee refund.
5.3
Supervision Scope & Food Allergies: Magic Minds assumes supervisory responsibility for registered students strictly within our premises during official scheduled lesson timings. We assume no legal liability for students outside of class hours or outside our front entrance. Furthermore, the centre assumes no liability for food allergies arising from outside snacks or beverages brought onto the premises by students.
5.4
Property Damages & Liability: Any financial costs arising from intentional damage, vandalism, or reckless impairment of centre property, furnishings, or electronic equipment caused by a student will be charged fully to the parents or legal guardians.
6
Media & Publicity Consent
Photography, videography, student achievement showcases, and privacy6.1
Educational & Promotional Media Usage: By completing enrolment with Magic Minds Education Hub, parents and legal guardians grant permission for the centre to photograph, record, and showcase the student's name, work, academic level, and achievement testimonials across official centre publications, websites, brochures, and verified social media channels. Magic Minds strictly pledges to use all educational media with the utmost respect, positive representation, and sensitivity.
7
Questions, Feedback & Legal Declaration
Administrative enquiries, escalation channels, and formal parental acknowledgement7.1
Direct Administrative Channel: For all administrative questions, billing clarifications, policy feedback, or withdraw notifications, please contact our centre administration team directly:
Have a question regarding our policies or your child's enrolment?
Our administrative team is here to assist you Monday through Sunday during operational hours.
7.2
Binding Enrolment Acceptance & PDPA Compliance: By submitting your child's registration details, completing payment, and utilizing Magic Minds services, you formally declare that you have read, understood, and agreed to all provisions set forth within these Terms, Conditions & Operating Policies, including being legally bound by our standard operational procedures and our Personal Data Protection Act (PDPA) policies.
Dedicated to Every Child's Academic Excellence
At Magic Minds Education Hub, our structured operating policies ensure consistent teacher-student engagement, quality materials, and transparent communications throughout the academic year.
Opening hours may vary during school holidays. We are closed on public holidays.
